Privacy Policy

Effective Date: March 2026

Last Updated: March 2026

My Grief Guru ("My Grief Guru," "MGG," "we," "us," or "our") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.mygriefguru.com, contact us, or engage our patient advocacy and support services.

We operate from the United States of America and control this site from our offices in Texas. By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. IMPORTANT NOTICE: NOT A MEDICAL PROVIDER

My Grief Guru is a patient advocacy and healthcare navigation organization. We are NOT a medical provider, licensed clinical mental health provider, or telehealth service. Our services are designed to help you navigate the healthcare system, understand your options, and coordinate care — not to provide diagnosis, treatment, or clinical therapy. Nothing on our website or in our communications constitutes medical advice.

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately.

2. INFORMATION WE COLLECT

Personal Information You Provide

When you register, contact us, or engage our services, we may collect:

- Full name and date of birth

- Email address and phone number

- Mailing address

- Emergency contact information

- Payment and billing information

- Insurance information (where applicable for navigation purposes)

- Information about your health situation, diagnoses, or care needs that you voluntarily share with us

- Communications you send us via email, phone, or intake forms

Health-Related Information

Because MGG provides patient advocacy and care coordination services, you may voluntarily share health-related information with us. We treat all health-related information you share with us with the highest level of confidentiality. While MGG operates as a patient advocacy organization and is not a covered entity under HIPAA in all circumstances, we voluntarily commit to handling health information in a manner consistent with HIPAA privacy principles, including:

- Using health information only to deliver requested services

- Not disclosing your health information without your explicit written authorization, except as required by law

- Implementing security measures to protect health information from unauthorized access

- Providing you access to information we hold about you upon request

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type

Pages visited and time spent on our site

Referring website or search terms

Device type and operating system

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

- To deliver patient advocacy, care coordination, and support services you have requested

- To personalize and improve your experience with MGG

- To process payments and manage your account

- To communicate with you about your services, appointments, and care coordination

- To send you educational resources, program updates, and relevant information (you may opt out at any time)

- To respond to your inquiries and provide customer support

- To improve our website, services, and operational processes

- To comply with legal obligations

- To protect the safety and rights of our clients, staff, and the public

4. HOW WE PROTECT YOUR INFORMATION

We implement multiple layers of security to protect your personal and health-related information:

- Secure Socket Layer (SSL) encryption for all data transmitted through our website

- Encrypted storage for sensitive client information

- Access controls limiting information to authorized staff on a need-to-know basis

- Confidentiality agreements for all team members and contractors

- Regular review of our data security practices

While no method of data transmission or storage is 100% secure, we take commercially reasonable steps to protect your information. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at [email protected].

5. SHARING OF YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

- With your express written consent, such as when we coordinate care on your behalf with healthcare providers

- With trusted service providers who assist in operating our website or delivering our services, subject to confidentiality agreements

- When required by law, court order, or governmental authority

- To protect the rights, safety, or property of MGG, our clients, or the public

- In connection with a merger, acquisition, or sale of business assets, with notice provided to you

We never share your health-related information with healthcare providers or other parties without your explicit authorization, except where required by law or to prevent serious harm.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize your browser and remember your preferences.

We use cookies to:

- Remember your preferences and settings

- Understand how visitors use our website so we can improve it

- Analyze site traffic and user behavior in aggregate

You may choose to disable cookies in your browser settings. Please note that some features of our website may not function properly if cookies are disabled. We may work with third-party analytics providers who collect aggregate, non-personally identifiable information about site usage.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites, resources, or healthcare providers. These sites have their own independent privacy policies, and MGG has no responsibility or liability for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. CHILDREN'S PRIVACY

MGG services may be engaged on behalf of minor children by their parents or legal guardians. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13 without consent, please contact us immediately so we can take appropriate action.

Our website is directed to adults (18+) or to parents and guardians acting on behalf of minors.

9. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

- Access: You may request a copy of the personal information we hold about you

- Correction: You may request that we correct inaccurate or incomplete information

- Deletion: You may request deletion of your personal information, subject to legal retention requirements

- Opt-Out: You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly

- Portability: You may request your information in a commonly used format

To exercise any of these rights, please contact us at [email protected] or (956) 493-8906.

10. DATA RETENTION

We retain your personal information for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related information shared in connection with active client services will be retained for a minimum period consistent with applicable legal requirements.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

My Grief Guru, LLC (DBA Medical Advocacy & Support)

Email: [email protected]

Phone: (956) 493-8906

Website: www.medicaladvocacyandsupport.com

Service Area: South Texas (Rio Grande Valley) and Virtual Nationwide